Comprehensive Reverse Osmosis Support Services
Our service capability spans initial commissioning through decades of operational support, spare parts supply, and technical assistance.
Backed by local, national and global support
CITOR systems are designed, built and supported from Perth — However, that doesn't mean our support finishes in Perth. We work right across Western Australia, including remote regional installations. We also service nationally and internationally as needed.
Australia
Perth metro and regional WA receive rapid response and regular scheduled service.
Australia-wide service capability with travel to regional and remote locations for commissioning, troubleshooting and major service.
Export installations receive comprehensive commissioning and training, remote technical support, spare parts supply with international freight, coordination with local contractors, and periodic inspection visits.
Installation Support & Commissioning
CITOR provides technical support during the installation phase and comprehensive commissioning services. Commissioning establishes documented baseline performance used for ongoing monitoring, maintenance planning, and warranty verification.
- Site readiness review (electrical supply, plumbing, foundations, environmental)
- Installation drawings and technical documentation
- Coordination with installation contractors
- Electrical and mechanical interface specifications
- Remote technical support during installation
- Site visits for installation oversight (if required)
- Verification of installation compliance with specifications
- Interface with local contractors and certifiers
- Initial system startup and performance verification
- Control system configuration and testing
- Operating parameter optimization
- Water quality testing and verification of output specifications
- Troubleshooting and resolution of any installation issues
- Comprehensive training in system operation and routine maintenance
- Control system navigation and interpretation
- Basic troubleshooting procedures
- Preventative maintenance schedules and procedures
- Emergency shutdown and restart protocols
- Operating and maintenance manuals
- As-built drawings and technical documentation
- Spare parts recommendations and supplier contacts
- Performance test results and baseline data
Preventive Maintenance Programs
Structured maintenance programs maximize system reliability and component longevity. CITOR develops customized schedules based on system design, source water quality, operational intensity, and your maintenance capabilities.
- Daily / weekly: routine monitoring and observation
- Monthly: filter replacement, inspection, parameter recording
- Quarterly: membrane cleaning, detailed inspection
- Annual: comprehensive service, component overhaul, performance verification
Most routine maintenance is performed by client personnel. CITOR provides detailed procedures and training, technical support for questions or issues, and periodic review of maintenance records and performance data.
Technical services contracted for specialized procedures: annual or biennial comprehensive inspection, membrane cleaning and performance evaluation, pump service and mechanical overhaul, control system updates, and performance verification.
For clients preferring comprehensive contracted maintenance: scheduled site visits (quarterly, biannual or annual), all preventive maintenance performed by CITOR technicians, consumables and replacement parts included, priority technical support and emergency callout, and performance reporting.
- Reduced client workload and maintenance management
- Consistent execution of maintenance procedures
- Early detection of performance degradation or component wear
- Warranty preservation through manufacturer-supervised maintenance
- Budget certainty through fixed annual maintenance costs
Membrane Cleaning Services
Periodic membrane cleaning maintains optimal performance. Membranes accumulate deposits over time; regular cleaning-in-place (typically quarterly to semi-annually) removes these deposits and restores membrane permeability.
- Organic fouling: biological growth and organic compounds
- Inorganic scaling: mineral precipitation (calcium, silica, iron)
- Particulate fouling: fine sediment not removed by pre-filtration
- On-site membrane cleaning using proper procedures and chemicals
- Cleaning solution preparation and circulation through the membrane array
- Multi-stage cleaning addressing both organic and inorganic fouling
- Post-cleaning performance verification
- Analysis of cleaning effectiveness and recommendations
- Detailed cleaning procedures provided with each system
- Membrane cleaning chemicals supplied by CITOR
- Technical support available during cleaning procedures
- Training provided during commissioning
Proper cleaning procedures are critical. Incorrect chemicals can damage membranes, inadequate cleaning allows irreversible fouling, excessive cleaning reduces membrane life, and temperature and pH control are essential. CITOR ensures protocols specific to water chemistry and observed fouling patterns.
Troubleshooting & Technical Support
CITOR provides comprehensive technical support for operational issues, from remote diagnosis through to on-site service.
- Phone and email support during business hours
- Remote diagnosis of operational problems
- Guidance through troubleshooting procedures
- Operating parameter interpretation and optimization
- Site visits for complex troubleshooting beyond remote diagnosis
- Component inspection and testing
- Performance evaluation and system optimization
- Repair of mechanical or electrical faults
- Emergency callout for critical water supply interruptions
- Performance degradation: reduced capacity or water quality, increased pressure or energy use, membrane fouling or scaling, pre-treatment effectiveness
- Mechanical problems: pump performance or failures, valve malfunctions or leakage, pressure vessel issues, piping or fitting failures
- Electrical / control issues: control system faults or alarms, sensor calibration or replacement, automated sequences or programming, electrical component failures
- Water quality problems: product water quality degradation, unexpected contaminants or taste and odour, biological growth, post-treatment optimization
Genuine Spare Parts & Components
CITOR maintains an extensive inventory of critical spare parts and sources all system components to original specifications — membranes, pre-filters, seals and O-rings, consumables, electrical components, valves, gauges and high-pressure pumps.
Genuine parts preserve compatibility, performance, longevity and warranty; generic or incorrect parts fail prematurely or create safety hazards.
System Upgrades & Modifications
CITOR provides engineering support for modifications and upgrades that extend system life and adapt to changing requirements without complete replacement. Engineering evaluates feasibility, compatibility, performance impact, cost-benefit, and installation downtime.
- Additional membrane vessels and pumps
- Pre-treatment upgrades for increased flow
- Storage tank expansion
- Electrical and control system modifications
- Automation additions reducing operator intervention
- Enhanced monitoring and data logging
- Chemical dosing system installation
- UV sterilization or additional treatment stages
- Weather protection for outdoor systems
- Noise reduction for populated areas
- Corrosion protection upgrades
- Energy efficiency improvements
- Regulatory requirement changes
- Updated safety systems or certification
- Emissions or discharge compliance
- Electrical certification updates
Training & Operator Development
CITOR provides operator training ensuring effective system operation and maintenance — directly impacting reliability and uptime, maintenance cost, water quality consistency, component longevity, and safety. Delivered on-site, at the CITOR facility in Perth, or remotely.
- System operation and control panel navigation
- Routine monitoring and parameter interpretation
- Startup, shutdown and emergency procedures
- Basic troubleshooting and fault identification
- Routine maintenance tasks and record keeping
- New operators joining the facility
- Review of procedures after extended shutdown
- Update training after system modifications
- Advanced troubleshooting and membrane cleaning
- Seasonal preparation (winterization, tropical operation)
- Tailored programs for specific operational contexts
- Multiple-operator training ensuring coverage
- Train-the-trainer programs for supervisory personnel
Your conditions drive our design
Tell us your constraints — space, layout, power, or unusual source chemistry — and we'll engineer a system around them.
